Hi Friend, I am Sofia Carter. HP Support Assistant is a free program that helps prevent and fix computer issues. It offers updates and personality options. The HP Support Assistant may be reached via the blue question mark on the taskbar or the HP hp print and scan doctorSupport Assistant app on the Start screen in Windows 8. If none of these alternatives work, type hp Support assistance into the search box in the start menu. This is a helper tool for users of Windows 8.1, Windows 8, and Windows 7.